• 90 minutes

Delivery Options

  • In-Person
  • Live Virtual

Ideal Group Size

  • Up to 25 participants

Learning Objectives

  • Grievance & Arbitration Process. The two key components of the Grievance and Arbitration Process and how they interact; the key strengths and weaknesses of the Process; and why and how to proactively manage it.
  • Grievance Procedure. The purposes of the Grievance Procedure component of the Process and the typical steps in it, including: grievance levels; time limits; the parties’ roles; the value and parameters of Grievance discussions; how a Grievance starts and how it can end; and how to analyze and respond to a grievance.
  • Arbitration Procedure. The purposes and typical steps of the Arbitration Procedure component of the Process, including: how to move from the Grievance to the Arbitration Procedure; arbitrator selection; how to prepare for an arbitration hearing, including if you are a witness; and what to expect at an arbitration hearing.

Designed for

  • Front Line Managers & Supervisors
  • Unionized + Non-Unionized Workplaces
  • Public + Private Workplaces
  • Canada-wide


  • Live In-person: $2,000 (+ Applicable Taxes)
  • Live Virtual: $1,500 (+ Applicable Taxes)

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