February 18, 2021
At McInnes Cooper, client satisfaction guides everything we do. For the third year in a row, our firm has won the Best of Legal Award for providing superior service to our clients. Our members received satisfaction scores of 9 or 10 out of 10 from 85.7% of our clients, positioning us significantly higher than the industry’s average of 48% in 2020. Thanks to our clients for their testimonials, and for recognizing the value we bring to the relationship.
ClearlyRated’s Best of Legal® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. 2021 Best of Legal winners have a Net Promoter®️ Score more than 3x higher than the industry average.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Legal award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Legal winners alongside feedback from their actual clients on ClearlyRated.com!”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality.
About Best of Legal™
ClearlyRated’s Best of Legal® Award recognizes law firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program helps service leaders differentiate in a crowded marketplace, and provides prospective clients with an added layer of assurance as they vet legal service providers. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
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