February 23, 2023
At McInnes Cooper, client satisfaction guides everything we do. For the fifth year in a row, our firm has won the Best of Legal Diamond Award distinction for consistently providing superior service to our clients.
ClearlyRated’s Best of Legal® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. Clients of Best of Legal winners are more than 2.5 times more likely to be satisfied than those who work with non-winning firms. Just 33% of 2023 Best of Legal winners earned the Diamond award distinction. McInnes Cooper received satisfaction scores of 9 or 10 out of 10 from 87.9% of their clients, significantly higher than the industry’s average of 43% in 2022.
“I am pleased to introduce the 2023 Best of Legal winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
“All of our members work hard to make client service a priority and we are proud and honored to be recognized for our efforts in this way.” McInnes Cooper’s Managing Partner, Kevin Kiley said.
About McInnes Cooper
McInnes Cooper is among Canada’s 25 largest business law firms and a member of Lex Mundi, the world’s leading network of independent law firms. Providing strategic counsel to industry-leading clients here and abroad for more than 160 years, we continue to thrive through our relentless focus on client success.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
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