Client Satisfaction Guarantee


McInnes Cooper’s client satisfaction guarantee is designed to ensure service delivery in line with our Client Service Standards: Communication that is frequent and clear; Accessibility to client service team members; Accountability to quality at all times; and, Responsibility by assigning work to appropriate levels of seniority and skill.

 

We promise to provide services that address your specific needs according to these standards. We ask our clients to tell us immediately if they are dissatisfied with our services in any way, so that we can make improvements to the service relationship early on. While a law firm can never guarantee winning a lawsuit or closing a deal, the lawyers of McInnes Cooper can and do pledge to put their clients first at all times, as they dedicate themselves to the pursuit of their clients’ objectives.

 

The terms of our guarantee are as follows:

 

We guarantee that as a client of McInnes Cooper you will receive cost-effective legal services delivered in a timely manner. To do this, we will communicate with you frequently and will involve you in strategic decisions, especially if a project requires a different direction or team member. While we are unable to guarantee outcomes, we guarantee your satisfaction with our service. If at any time our lawyers do not perform to your satisfaction, we ask that you advise us immediately. At that point, we will resolve the issue to your satisfaction, including a reduction to our legal fees.

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